At Drawyme, we want you to love your new dresses, skirts, tops, and accessories. This page explains our simple return and refund process for all women’s clothing orders.

Exchange Policy – Important to Know

We do not offer exchanges. Please check these details carefully before ordering:

  • Size (use our size chart)
  • Color and design
  • Quantity
  • Shipping address

We cannot accept returns or refunds if you choose the wrong size or style by mistake.

Order Cancellation

When You Can Cancel

You can cancel your clothing order within 6 hours of placing it. After 6 hours, your dress, skirt, or top might already be getting ready to ship.

Cancellation Fee

If you cancel your order, there is a 10% fee of your total order amount.

How to Cancel

Email us at [email protected] with your order number to request cancellation.

Returns and Refunds – 30 Day Policy

Time Limit for Returns

You have 30 days from when your clothing arrives to return it. After 30 days, we consider your order complete and cannot offer refunds.

When We Give Full Refunds

We will refund your money if:

You Changed Your Mind:

  • The dress doesn’t fit how you expected
  • You don’t like the style anymore
  • You ordered the wrong size

We Made a Mistake:

  • Your item arrived damaged or broken
  • Wrong design (different from what you ordered)
  • Wrong size (different from what you ordered)
  • Different fabric than described
  • Wrong item sent
  • Item doesn’t match our website description

Condition Requirements for Returns

Your clothing must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • Not altered or changed in any way
  • In original packaging if possible

We cannot accept returns if:

  • Items have been worn or washed
  • Tags are removed or missing
  • Items are damaged by you (not us)
  • Items have been altered or modified
  • There are only small loose threads (these can be easily trimmed)

How to Return Your Order

Step 1: Contact Us First

Email [email protected] with:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged or wrong)

Important: Do NOT send anything back without emailing us first. We will not refund items sent without permission.

Step 2: Get Approval

Our team will reply within 2-3 business days with:

  • Return approval
  • Return address
  • Special instructions if needed

Step 3: Ship Your Return

  • Pack your items carefully
  • Use a shipping service that tracks packages
  • Send us the tracking number
  • Keep your receipt

What You Need to Include

When you email us, please send:

  1. Your order confirmation or receipt
  2. Clear photos of the items
  3. Explanation of the problem
  4. Your contact information

Return Shipping Costs

You pay for return shipping – we do not cover this cost. The return shipping fee will not be added to your refund.

Exception: If we sent the wrong item or it arrived damaged, we will pay for return shipping.

Refund Processing Time

When We Process Refunds

We process refunds within 2 business days after receiving your returned items.

When You’ll See Your Money

  • We’ll email you when the refund is sent
  • Refunds take 10-15 business days to show in your account
  • Time depends on your bank or credit card company

If You Don’t See Your Refund

After 15 business days, please:

  1. Check your bank account or credit card statement
  2. Call your bank – they sometimes take longer
  3. If still missing, email [email protected]

Important Rules to Remember

Before You Order

  • Check our size chart carefully
  • Read product descriptions
  • Look at all photos
  • Make sure your address is correct

For Returns

  • Email us first before sending anything back
  • Keep tracking numbers for returns
  • We are not responsible if your return package gets lost
  • Take photos of items before returning

Processing Times

  • Return approval: 2-3 business days
  • Refund processing: 2 business days after we receive items
  • Money in your account: 10-15 business days

Special Cases

Damaged During Return Shipping

If your return package gets damaged or lost while shipping back to us, we cannot give a refund. Always use tracked shipping and keep receipts.

Sale Items

Items bought on sale or with discount codes follow the same return policy as regular-priced items.

International Orders

International customers are responsible for any customs fees or taxes for returns.

Contact Our Support Team

We’re here to help with your returns and refunds!

Email: [email protected]
Response Time: 2-3 business days
Business Hours: Monday – Friday From 08:00 AM – 5:00 PM (UTC – 05:00)

Questions About This Policy?

Common questions:

  • “Can I exchange for a different size?” No, we only offer returns and refunds.
  • “What if the color looks different?” This may be due to screen settings, but you can still return within 30 days.
  • “Can I return sale items?” Yes, sale items follow the same return policy.

Our Promise to You

At Drawyme, we want you to be happy with your women’s clothing purchase. While we cannot offer exchanges, our return policy gives you 30 days to make sure our dresses, skirts, and tops are perfect for you.

We process returns quickly and fairly. If you have any questions about returning your order, our support team is always ready to help.

Thank you for choosing Drawyme for your women’s fashion needs. We appreciate your business and want you to love every piece in your wardrobe.