🎨 We Draw & Print Your Moments - Enjoy Free Shipping On All Orders! 🎨

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@drawyme.com

Other Queries

Yes, absolutely!

Whatever platforms you are working on and whatever the number of followers that you have is, we would love to work with you. 

Please send us your details via hello@drawyme.com and we'll be happy to discuss it further!

Popular Questions

*The hand-drawing turnaround is 2-5 working days depending on revision times.

*The production time is 5-7 working days and shipped the next business day after processing. 

*Please note that we do not ship on weekends.

Shipping time: We are currently experiencing a 7-20 working days with shipments. We're working to get orders shipped out as quickly as possible. Thank you!

Below are our estimated shipping times: 

USA: 7-12 working days.
Canada: 15-17 working days.
Australia: 13-16 working days.
UK: 8-10 working days.
EU: 7-15 working days.
Rest of world:13-20 working days. 

*Please note that these are estimated delivery times only, therefore we cannot guarantee exact delivery dates. 

Please check the Shipping & Refund page & Shipping Cost & Timing for more details on shipping cost, time and our refund policy. 

Yes, we certainly do! If you aren’t 100% happy (wagging and purring) with your Drawy Me purchase, we’ll work with you to make it right. Happy Pet Parents make happy pets. (It’s simple math). Smile. Wag. Purr. ‘nuff said.

Send us an email at hello@drawyme for more information. 

Sure, we can draw people in any cartoon style you might want and love! Our artists will do as many revisions as it takes to make you happy, no need to pay extra for them!

Yes. absolutely. Whether it's your pet or any other animal, we're here for you and can draw it in any style imaginable.

Yes, we can. In fact, we often create portraits of pets that have crossed the rainbow bridge and can include angel wings or any detail you want in the portrait.

Even if you don't have a clear photo of your pet, we'll work you to create a drawing that you'll love.

Our artists are very talented at what they do! If you have any further questions, don't hesitate to contact us at hello@drawyme.com

We always send a preview with all personalized products to ensure that you are happy with the result. You also get FREE unlimited revisions - we'll work with you until you're 100% happy with the result.

If for any reason, you are not satisfied with your product when you receive it, please contact us at hello@drawyme.com and we will make it right. Check our Shipping & Refund Policy as well.

We care about our customers and we care about getting it right. 

Yes, you can, please read the below options:

1. Cancelling Orders that have not been shipped out yet

If you are cancelling an order that hasn't bee shipped out yet, kindly contact us via the Contact Us page no later than 6 hours after your purchase. For a quick resolution, please include your order number. We will not accept any cnacellation requests placed more than 6 hours after your purchase.

2. Cancelling a Shipped-out Order

We will not accept any cancellation requests for orders that have been shipped out. All your items are personalized so we cannot accept any returns that are due to you just changing your mind as we cannot re-sell them to other customers.

Yes, you certainly can. When you place your first order in Drawy Me we will add you to the "Returning Customer Reward" program which gives you 30% discount + Free Shipping for lifetime.

Therefore, we can use your artwork on any additional products that you fancy ordering. You can even choose a different background from your previous order or require other modifications.

For more information check the "Returning Customer Reward Program" .

You can also earn extra cash from our "Referral Program". 

Of course! You have three options:

Option 1: Upload as many as you want when you place your order.

Option 2: If you want to send additional photos after placing orders, just reply to the order confirmation email and attach the extra photos.

Option 3: Email us the photos to hello@drawyme.com and always quote your order number so that we can give them to the artist creating your customised product.

Yes, you can!

- To request more pets to be added, please click on this link:

- To request more humans to be added, please click on this link:

Shipping & Refund

If you order multiple items, some of them might ship separately due to the following reasons:

1. We have different print partners so the shipping will depend on which partner is printing your item/s.

2. Some products have longer production time so shipping dates might be different.

3. We want to ensure you get your order quickly, so we always ship any item that's ready. 

Yes, we ship worldwide and will make sure to reach you wherever your location might be.

We believe everyone, regardless of location, should be able to get a one-of-a-kind Drawy Me product with their own portrait, or their pet on it and for that reason we ship to over 90 countries.

Please check the Shipping & Refund Policy page for more details on shipping cost, timings and other information.
International shipping will be calculated at checkout page.

Shipping to certain countries such as USA, Canada, Australia, the UK and EU is free since 2021. For the rest of the world the fee is $25 (£18.99). Please check our Shipping Cost & Timing Page for more details. 

You will receive an email with a tracking code once your order has been shipped. Simply go to the order tracking page, enter the code and start monitoring the progress of your orders.

If you cannot find your tracking code please contact us on hello@drawyme.com.

All our products are shipped from the USA and China.

Depending on the product type, order volume, material status, labor status and other factors, your orders will be created either in the USA or China and shipped from our respective warehouses. 

Regardless of where your products ship from, they will arrive to you in mint condition and we guarantee you the best quality possible.

You can always check our Shipping & Refund Policy so that you can be confident when shopping with us.

If you need to change your shipping address once you've placed your order, please contact us on hello@drawyme.com no longer than 24 hours after placing your order. Write "Shipping Address Change" as the subject of your email so it will go to the right department and we can process it as fast as possible.

Please be advised that we cannot change your shipping address after the order has been shipped.  

We understand that you might want to make a change or return an item. Please check our Returns & Refund Policy for more information on what your options are.

Your Custom Product

Our Upload Photo button allows you to upload as many photos as you want.

Please make sure your photos are of high quality and all pets and/or humans that you want included in the artwork are visible . 

If you want to make any changes to your order you must do so no longer than 6 hours after it was placed. Keep in mind that we send your photo uploads to our artists directly after you made your purchase! Any adjustment required longer than 6 hours after the order was place might not be considered.

The same rule applies if you want to cancel an order. Any cancellations requested later than 6 hours after the order was placed will be liable for a $6 art fee as we've already started working on your order. If you send us an email but do not receive a reply within 30 minutes, please do not worry. We will get back to you and honour the timestamp on the email. 

If your order includes the option "Including Digital Files", you will get your digital files when you approve our art after the revision. 

The turnaround for hand-drawing art is 2-3 days depending on revision times.

We highly recommend that you send us photos that have been taken in well lit rooms or on a sunny bright day outside so we can catch all the details. Also, aim at only sending photos on which you and your pet are either sitting or standing up. Please see our Photo Guide for more inf ormation.

Sure, we can!

We can draw anything in any style you love

Yes, we do! You can sign up to our Returning Customer Reward Program and give your friends 10% off their order and earn $20 for every friend you refer who purchases a product. 

No problem, you don't have to order a print. We offer you the option to place an order for digital files only. Please send your request to us on hello@drawyme.com.

Please do not hesitate to contact us for further information: hello@drawyme.com

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